{"id":33477,"date":"2025-10-14T10:13:54","date_gmt":"2025-10-14T10:13:54","guid":{"rendered":"https:\/\/elainpublishinghouse.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84\/"},"modified":"2025-10-17T07:45:38","modified_gmt":"2025-10-17T07:45:38","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/elainpublishinghouse.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"<p data-start=\"1688\" data-end=\"1877\">Given the nature of cultural products and printed books, <strong data-start=\"1745\" data-end=\"1770\">Dar Al Ain Publishing<\/strong> has a clear return and exchange policy that respects readers\u2019 rights while preserving publication quality.<\/p>\n<h3 data-start=\"1879\" data-end=\"1898\">1. Book Returns<\/h3>\n<p data-start=\"1899\" data-end=\"1949\">Books can only be returned in the following cases:<\/p>\n<ul data-start=\"1950\" data-end=\"2080\">\n<li data-start=\"1950\" data-end=\"2014\">\n<p data-start=\"1952\" data-end=\"2014\">The product arrives damaged or with a clear printing defect.<\/p>\n<\/li>\n<li data-start=\"2015\" data-end=\"2080\">\n<p data-start=\"2017\" data-end=\"2080\">The customer receives a different product from the one ordered.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2082\" data-end=\"2240\">In these cases, please contact us within <strong data-start=\"2123\" data-end=\"2142\">7 business days<\/strong> of receiving the order, and provide a photo of the product along with a description of the issue.<\/p>\n<h3 data-start=\"2242\" data-end=\"2266\">2. Return Conditions<\/h3>\n<ul data-start=\"2267\" data-end=\"2437\">\n<li data-start=\"2267\" data-end=\"2337\">\n<p data-start=\"2269\" data-end=\"2337\">The book must be in its original condition, unused, and undamaged.<\/p>\n<\/li>\n<li data-start=\"2338\" data-end=\"2437\">\n<p data-start=\"2340\" data-end=\"2437\">Books purchased during sales or promotions can only be returned if the mistake was from our side.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2439\" data-end=\"2475\">3. Replacement or Refund Process<\/h3>\n<ul data-start=\"2476\" data-end=\"2761\">\n<li data-start=\"2476\" data-end=\"2636\">\n<p data-start=\"2478\" data-end=\"2636\">If the issue is confirmed, the book will be replaced with a correct or undamaged copy, or a full refund will be issued (based on the customer\u2019s preference).<\/p>\n<\/li>\n<li data-start=\"2637\" data-end=\"2761\">\n<p data-start=\"2639\" data-end=\"2761\"><strong data-start=\"2639\" data-end=\"2664\">Dar Al Ain Publishing<\/strong> will cover shipping costs in case of our error, while the customer covers it in all other cases.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2763\" data-end=\"2783\">4. Digital Books<\/h3>\n<p data-start=\"2784\" data-end=\"2923\">Digital books and downloadable content are <strong data-start=\"2827\" data-end=\"2866\">non-refundable and non-exchangeable<\/strong> once delivered, due to their easily reproducible nature.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Given the nature of cultural products and printed books, Dar Al Ain Publishing has a clear return and exchange policy<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33477","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/elainpublishinghouse.com\/en\/wp-json\/wp\/v2\/pages\/33477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elainpublishinghouse.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elainpublishinghouse.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elainpublishinghouse.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elainpublishinghouse.com\/en\/wp-json\/wp\/v2\/comments?post=33477"}],"version-history":[{"count":2,"href":"https:\/\/elainpublishinghouse.com\/en\/wp-json\/wp\/v2\/pages\/33477\/revisions"}],"predecessor-version":[{"id":33488,"href":"https:\/\/elainpublishinghouse.com\/en\/wp-json\/wp\/v2\/pages\/33477\/revisions\/33488"}],"wp:attachment":[{"href":"https:\/\/elainpublishinghouse.com\/en\/wp-json\/wp\/v2\/media?parent=33477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}